Shipping & payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders, except customized orders, can be canceled at any time until they are shipped. Customized orders cannot be canceled once works started. Please be aware of this. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jewelryreimagine.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

Julie Lawson

verifed buyer

27 Sep 2024

These rings are absolutely beautiful and I will definitely be purchasing again! I purchased size 9' for the ring finger and it fits great! I may purchase a size 10 to wear on the opposite hand middle finger. Don't hesitate to purchase you will not be disappointed!!

Syrine Girard

Very nice ring, remains to see if the quality will be good, if the color does not leave...

Dorothy Burns

Fast shipping. The ring is very nice, shiny, and of good quality. I have been wearing the same ring for many years. You can see on the picture where are 2 rings on the finger, from the right side the old ring, from the left, the new ring.

M***L

Amazing and beautiful ring. I bought this ring to wear as a wedding band and it lasted 4 years with rough treatment (I washed hands at least 50x a day with hospital soap and alcohol hand sanitizer and used a lot of hand lotion, before the crystals discolored to the point I couldn’t flip it around to hide discoloration). This time I bought 2 rings to hopefully last 10 more years and will treat them better. I’m a returning customer who also bought other jewelry from this store. All the jewelry I. The shop are great quality and always packaged/shipped safely and quickly. Thank you! :)

F***i

It is beautiful remains to see if it is well stainless

Denise Wilson

Beautiful ring. I like it a lot.

K***r

S***a

very nice ring thank you store

Julien Lecomte

I'm very glad she is too beautiful! The size fits well.

A***r

Феликс Савельев

Very beautifully shine rhinestones, my daughter really liked the ring, immediately dressed, does not shoot even at home. Thanks, I'll order another design.

D***r