SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. It came quickly to the Chelyabinsk region. I did not communicate with the store.
For this money is quite! Thank you store! Recommend!
Ахуэнама все!!! Жемчуг уже 2 раз беру. Ибо у первого колье потемнело золото увы.. но что вы хотели за 100 рублей) несколько раз выйти почему нет!!
Product complies with the description. Shipping almost 2 months.
At its price the goods, no more)). The first long pearl-wear as in the video will not work, hard fishing line, it is bent and does not straighten, that is, it lies on the chest as in the photo-Krivo. You can wear as a regular necklace for the entire length, or fold twice. The second is better, but the chain with pearls broke, I'll get a pliers and either fix it or completely unhook it.
The idea is super, the performance is not very, the quality is 2 out of 5
Corresponds to the description, a very cute necklace.
Всё отлично. Очень долгая доставка.
OK polecam
Thank you all as in description
On his wife looks great
It looks very beautiful, the color of gold is pleasant, I think it will look great at all
Ordered 03.20, comes 04.06. Like a photo, recommends.
The thing is interesting, I order such things for the first time, in appearance simpotyaga, of course not gold, but for the summer itself will be, beautiful and creative, summer is summer, maybe enough to sweat, It may be dark, but for such money you can also order, as an option you can disconnect one from the other, and also won't bad, Necklace length with pebbles 35 cm, and the chain itself is about 46 cm in place with a buckle, the goods was in individual bag and in the bag as usually comes the goods, thrown into the mailbox, but it went long, the timing went out, but it came, thank you, you can meet the new year in this necklace. :-)))
Recommend. It came quickly.
️ Good Quality Product & Recommended store........️
For a long time there was a parcel. Order satisfied
Beauty
The order came very quickly. Looks nice. Very light.
Good quality
Very nice. Although I thought q was more flexible to turn it around!
It came quickly, as in the photo)
норм
Nice store. Bijouterie at an affordable price, quite good quality. Maybe it's dark, maybe the ears will not all be happy)) but to create some image and not for a long time it is possible for yourself and others to please with the shine of the stars and everything. All successful purchases and good mood.
Beautiful costume jewelry. Track code was tracked. It came fast enough. I recommend both the goods and the store.