Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Quality norms, it is not clear how to wear, so that they look good
They're like in the photo. Good quality/price
The goods are similar, everything is super ..
Very comfortable and cool, thank you❤& Middot;
They look super elegant to Me. Order placed on 17/07, received 10/08
Me encantó, el material muy bueno, y se ven igual que en las imágenes... llegó mucho antes de la fecha estimada.
Mu bonitos, detalles con el embalaje del producto pero en general todo estuvo bien, vendedor recomendado
Earrings came very quickly (24.07-ordered, and 10.08-came). It is very convenient that additional fastening is included. Came in excellent quality-I advise you to order. thanks to the store)
They are very cute and arrived very fast the super recommend
se ven bonitos pero la cadenita es un poco delgada.
Выглядят дороже . Красивые
happy with the product, they are as in image. they arrived early
lindo
Delivery almost a month. correspond to the photo. Beautiful, gentle, light. I'm happy.
Just like the description of the article, very nice. Good value and price. Shipping was very fast was less than 20 days but considering I asked for it with promotion from 11.11 I find delivery time very acceptable.
My wife liked the earrings will order more
llegó en una semana a Chile lo malo es que me llegó uno malo
красивые, соответствуют описанию, с продавцом не общалась, пришли за две недели в клд
Earrings as in the photo. Arrived quickly. Well packed. As a gift, a mini bracelet. Thank you
Bonne qualité je les aimes bien et maintenant ces a essayer! Ces venu en une semaine!
Cool earrings) delivered quickly)
Beautiful and fine, looks good material. I recommend the store
Шикарное , очень понравилось , только Доставка долгая
Received in 18 days. Very nice. Recommend store
The delivery was fast. I didn't contact the store- there was no need to, everything went simple, without any complications. The earrings are absolutely gorgeous. Thank you a lot!!