SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well recommended
Order shipped very quickly. Arrived a month earlier than the announced delivery time in the national parcel. Packed normally. The suspension itself is large, massive, double-sided, in fact, it looks like a stainless steel. The chain 3-4mm is too small for such a mass, preferably 5-6mm, the ear of the suspension is just 6mm. I recommend it.
Excellent material I loved
super!
PERFECT. Correct shipping.
Very decent quality, thank the store, satisfied, recommend!!!
Hermoso
The pendant came quickly, all as in the description, additionally sent a chain. I advise the store.
Beautiful!!!
I really liked
Super powerful medallion. Well made
Cool decoration!!! Pattern on both sides, heavy, bright-well, just super! The chain is also strong, dense, fully consistent with the pendant. Will suit both boys and girls. Recommend for 100%!!!
The quality is excellent. Came to Belarus quickly. I recommend it.
Received from the fourth time. I spent more on the road to the point of issue than the order itself costs. The phone number was not correct. I have no complaints about the store. The amulet itself looks worthy for its money.
It is beautiful, it is bigger than I thought, good quality!!!
Super
Very pretty and fast delivery
Love the pendant!!! Heavy, double-sided, double-convex, the pattern is clear and beautiful! Arrived quickly!
This pendant is gorgeous!! The gold isn’t very bright which I really liked. It looks very authentic and I liked that I could choose the chain length during purchase.
Very nice and very well finished .. something small .. I thought it was one more size
Is better than I expected, very well done I loved it and surely I will ask for more
Delivery to Saratov 23 days. Everything as described...
Oh, that's great.
As described.