Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Man is this ever NICE! Highly recommend.
Excellent Product Arrived very quickly!!
Thanks to the seller
thanks
Such as photography
Shvidko came. She tawled two pendons with the local writers. Yakiste Garna, kuloni wibladayut super. I am attracted to the waders!
Very pretty for a man
Fast delivery and beautiful products
Stainless steel does not fail in this type of products. The quality and finishes of the chain and the charm are impressive. I ordered more products from this seller thanks to how delighted I am about this purchase.
can't wait to rock it out
Top and very noble, highly recommended
That they see very beautiful very good material lives up to the design
I arrived in good 21 days in ica- tinguiña. Thanks to the delivery man and the seller.
Very cool and high quality
Great quality item, all materials feel sturdy and looks good.
I bought more things and everything arrived as it seems I did not expect it and arrived early pictures I will publish are all the things I bought hat, glasses, sweater, and neck. Shipping was faster than expected
I get more before the date, good 100% reliable product
Very nice, recommended!!!
It's very nice when pairing with a black top.
This very beautiful is handled, price and quality, I would buy it again, thank you
What nice chain # Irais very nice quality excellent service
Product looks very good quality, better than I expected. I liked it a lot. It complies with what it says. Arrived early and in good condition. Recommended.
Delivered much faster as expected and looks good👍👍
Product conforming to the description
this is the second time I buy from this seller and it's the best product you can buy the product doesn't change colour so it's good stuff