SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is just super. It's been three weeks. The size is bigger, but nothing!!! Thank you to the store, I will order more definitely
tardo 3 meses a México pero está divino
In Brest the parcel came in almost 2 months, tracked only to the transit zone, packed in an envelope with a navel, the ring looks beautiful, I think the wife will be happy, the main thing is that the size fit. Seller recommend.
Ring looks beautiful and super the presents. Delivery to UK in 2 weeks. Warmly recommend?!
Everything corresponds to the description. On the hand it looks pretty.
Beautiful ring. Thanks.
Very pretty
It came quickly 17 days before Adygey. I did not communicate with the store. The ring is cute, only looks great, although the size approached. It itself is thick (in the photo I think it is visible), well, who likes what. In appearance, it is noticeable that not gold, but for such a price of another and did not wait. In general, the ring is good at its price.
Very good. I liked it very much.
Really really very very beautiful, as in the photo. I love
I loved beautiful ring
Beautiful ring! At 18 the size of the village on the index finger!
Lovely only a little very pink. To Poland came in 3 weeks. Recommend salesman.
Beautiful ring
Ordered 17.04, received 05.05. Size as ordered: at 17-17,5 sole-9. You can wear both on ring and middle fingers. For Gold a little reddish, but for me it's not critical. Product and store recommend.
The ring is just super. It looks like I bought it not for 132 R, but for 1320 R. But unfortunately, I was wrong about the size, took on 60mm "9" more, but you can reduce
Great item
стильное. дорого смотрится
Polecam
Beautiful ring, good quality material there was no communication with store
доставка чуть менее 3х недель. смотрится отлично. товар и продавца рекомендую
Все, как в описании. Сделано аккуратно. Размер соответствует. Выглядит не массивно на руке. Брала за 135.88. Спасибо. Советую к покупке. Доставка быстрая.
Ring very nice. Came very fast because after just two weeks. Recommend.
Very cool ring. Convenient. Quality is super. I'll take it in a different color. 5 Star
The ring looks very beautiful. It was easy to determine the size. The product is well packed and arrived very quickly. Thanks to the store.