SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Viglayyut Dobra, handle rosemir) I will lock up the Che, Bo delivery of Duge shvidka to Ukraine for 15 days)
Très jolie, livraison assez longue par contre, 1 mois pour ma part
Cool rings, you can combine in different ways. Well packed.
Cool rings, you can combine in different ways. Well packed.
Identical!!! I love too much and came quickly
after one wearing green fingwra
On my fingers is a very large size
Good quality, as same as the photo presented. Logistic is facilitating. Will purchase next time! Recommended!
The rings are very beautiful. Golden coating began to climb after two times dressing, sorry
かわいい
Rings are beautiful, look very impressive. Delivery is very fast, although from some point I stopped tracking.
очень красивые колечки, довольна
Super rings! I'm delighted! Came to Kiev in less than three weeks! My fingers are small enough, the rings save only that they are adjustable. Quality costume jewelry, it is worth taking
The gold part of the Rings was erased, already on the 2nd day. i wear only a white ring. I do not recommend taking money to the wind! I didn't talk to pradavatets. Diameter is adjustable
красиво
Very beautiful, better than thought and adapts to finger size of each person. Great finish.
Omg I’m obsessed!!! Super high quality and came so quickly!!
Nice ring as its in picture
Article matches the description, I feel that so of good quality and properly regulate the size of the finger.
I arrive in 3 weeks approx! Quick, they are very nice and adjustable
Everything corresponds to the description. The parcel came quickly.
Everything corresponds to the description. The parcel came quickly.
It’s just incredible, I am surprised about the EXCELLENT quality!!! And it’s so affordable!! Love ittt
Gorgeous!
Beautiful just like photos