Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Just like the picture. I haven't tried them wet or hot so I can only say how they came to me, nice and fast
The set of rings fully corresponds to the description and picture.
Rings are beautiful, the size is easy to adjust) delivered quickly.
Beau
Beautiful, stylish, look expensive. Although the yellowish metal in my opinion. It came quickly. I did not communicate with the store.
Cute say is ʚ ̴ ̶ ̷ ̆ ̫ ʚ ̴ ̶ ̷ ̆) ꪔ ̤ ̫ ✩ ࿐ ⋆ *
They're so pretty! Everything is done neatly, do not complain. The only thing-the largest ring is quite hard to spread, its size is small, there is a large hole on the inside of the finger. Nevertheless, I am very pleased. Delivered faster than 2 weeks. Thank you store! I recommend definitely
I love them, just like the picture, I love them, I recommend store
Замечательные кольца, пришли целые. Удобство в том, что они регулируются под Ваш размер пальца. Универсальные)
Corresponds to the description. Very cute. Shipping and delivery is fast.
טבעות ממש יפות אם אפשרות להקטין
Preciosos y además la entrega ha sido rápida y perfecta!! Son ajustables
1 week from purchase to delivery! Amazing! Product as described. Recommend. The only thing that 1 ring a bit deformed
Excellent quality. Size is about 16
Excellent quality. Size is about 16
Быстрая доставка, кольца выглядят хорошо, все целое
Great rings, came whole. The convenience is that they are adjustable to your finger size. Universal)
Очень красивое колечко! Второму применение не нашла, а это супер!
Easy to adjust
Got there quickly. I did not communicate with the store. The quality corresponds to the description. Price-quality.
Very beautiful and gentle
The order to Ukraine took 2,5 weeks. The product fully corresponds to the photo and description of the store. I did not communicate with the seller. Rings are very beautiful and of good quality. In general, the order is satisfied!))
Beautiful cute ringlets, White is not enough
Sooooo nice loved it
Just money value its degree