SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is very like, the casket is roomy! I already received the third casket in this store. Recommend!
It's very nice I love
Nice casket. Everything is smooth. I reached St. Petersburg in 10 days.
Casket class.
Beautiful and functional casket, for different types of ornaments. I'm happy!
The casket is large, roomy. Packed well, without damage. In about 3 weeks delivered
its perfect and a kee came with | yea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirri hshsjdjdjdjdjjdyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirrihshshyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i do i know whatever it was like to be a friend and you can tell eueiriorriruueueuurutirriyea i
The box is cool. Home (Kiev) delivered by courier. Packed tightly and qualitatively. Strips from the package after a time separated. With the store did not communicate, sent quickly. It's been about three weeks. I chose the casket according to reviews. I was pleased. Thank you to everyone who writes these reviews
A good casket, not small, roomy, many cells, delivery a month!
Everything came well quickly intact
Excellent quality casket. All as in the photo-I recommend
The product fully corresponds to the description. Packed very well.
Perfect as in the photo
Packed perfectly, no jambs. There is a small smell, I think it will pass. Pictures match
The casket corresponds to the description and my expectations. There are no complaints about the quality. For two days, there was a smell of glue, then he weathered without a trace. Color saturated deep turquoise.
Pretty.
Jewelry Box is exactly as in the description. Material excellent quality, very well made, every detail inside it is suede, delicate and perfect for storing rings, necklaces, earrings, bracelets, etc. The key is inside it. Arrived fast and well packed. Recommend.
Class! Advise
Soooo happy to have it. Just as described. Thank you!
Casket Super, very roomy! Packed was very good. I came quickly. Thank you. Happy!
Delivery is faster for a week than stated. Well packed. I ordered at the same time 2 pcs, each in a package, in a thick transport film, together concombed, and another package. The boxes themselves are well made, even, with a lock and a key. Full compliance with the description. The delivery track was tracked. I did not communicate with the store, there was no need.
Thanks for the promptness and quality of sending! The goods came quickly! The store is super, like a casket)) I recommend this seller! I wish you prosperity!
Chic quality! To Russia came very quickly, tracked in the mail application. Recommend!!!
The casket really liked it, everything is packed well, nothing is broken, delivery to the fast store many thanks
As no clip! 11/12-11/29 with sequined! Cancer swirls ょう, ていねい sexy こんぽう with good!