SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, superbly packed and delivery ra. The work is neat, the finishes very well, I recommend
Cool. Everything was fine, no chips, no scratches. There is a strong smell of glue, put on the balcony, we are waiting. The color is very beautiful-Emerald. (the phone distorts)
Very cool. Packed perfectly!
Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
Very satisfied with the product, same as the description. T like
Very pretty, consistent with the description, only downside, a very pronounced smell of glue at the opening.
Very satisfied, packed well, the smell of true strong glue is felt, and so a roomy casket.
Very good casket, there is not a strong smell, I think it will fade
It's beautiful, very well packed. Very well finished and with plenty of space. It took very little Tiempo
Very well packed. He's arrived without a single scratch. The jeweler is just as seen in the image. I liked it very much.
Came very well packed!! Arrived in perfect condition. The color is beautiful and the quality is great <3
The store already the next day sent the goods. 17 days delivery to Ukraine (I have never had such high-speed). Delivered meest exp. A good casket for storing jewelry. Very well packed, came without damage.
Perfect beautiful product! Very good quality and perfectly packed, enchanted!
I love it, super organized everything, super well lined wine for transportation, all beautiful and many compartments, enchanted with the jeweler
accurate to the picture. comes with a key. very sturdy and holds jewellery well
Very cool casket, I'm happy Does not look cheap, the quality is good Now it is much more convenient to store jewelry Advise) Material as Eco Leather, looks good Can be closed on the key
The casket is good, many cells for bracelets of pendants and earrings. I shoot a star for a broken lock that eats
Lovely jewellery box which can hold plenty of jewellery. Good quality for the price and quick delivery. Definitely would recommend this product
Only got, there is a creepy smell of glue moment)) nothing-it will fade. So all is well, holes are not to the end some are pushed, and the trail from the glue (in the photo you can see). Very roomy. She came to Magnitogorsk in about 2,5 weeks. Sent store fast! Recommend!
It came quickly, intact, very beautiful. Happy with your purchase
Very good product, well packaged. Thank you.
best purchase ever on any side! The material is SO GOOD. outside it's all leather and on the top it's soft. on the inside is a kind of velvet and it's really soft and comfortable. it's very well organised and I managed to put in all my jewelry. I'll put another photo later to let you see it. details are perfect. shipment really took only 10 day to come to Italy. The store is super responsible, thank you so much
Many thanks to the store for packing the goods. The casket came in perfect condition. Quality at altitude. Order came quickly.
The casket is excellent, there was a smell, a little weathered in the night.
Great order! Worth it. A lot of storage to organize jewelry. Great and carefully packaged :)