SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is so nice
Good, beautiful casket. The material is pleasant, packed perfectly.
The casket is excellent, I'm very pleased with this purchase. The store packed well, so nothing broke and did not hurt. A lot of things can be folded into this box.
The casket liked, there is a little smell of glue, not critical. Made well, the quality was pleasant, came quickly two weeks before Kazan)
The cutest jewellery box with great storage.
It arrived on the estimated date. Good value for money. Good choice to have your jewelry ordered
Very well done. The only thing is a very strong smell of paint when you unpack. Weathered
Fast packing and shipping. Fairly securely packed. Came without visible damage. There is an unpleasant smell I think it will disappear after a few days of ventilation on the balcony at a temperature of minus 10 degrees. I also used 300 rubles of bonus. The casket turned out for less than 1000 rubles. Very satisfied with the acquisition. I thought I would. I'll probably keep it.
Product arrived to Poland in three weeks. All is fine, quality top level. Box very well packed, attached is key. Little stinks adhesive. Recommend after all!
I ordered the second one already. Very well packed, no creases. There is a light smell.
Very good casket, roomy. To the store Thank you, very well packed. Delivered even earlier than expected. Just by March 8th.
Cool, roomy❤Packed was very good, nothing damaged. To Hmao 2 weeks
Very beautiful, after Brazil took 13 days to arrive in my home SP, not taxed, came very well packed to avoid damaging.
The casket is perfect, the color is amazing, well-packed, all seams and contours are neat! Came for 1,5 months. I'm delighted with her!
The casket is chic, the quality is excellent! Very convenient everything is placed, all the decorations are well visible and do not scratch about each other) I'm very satisfied.
Very well packed, it arrived in perfect condition. Very happy with the purchase.
Very good warm and size arrived early. I recommend the store
Everything is whole, well packed, there is a strong smell of glue, I hope with time will fade
I love it, they fit many things and it's good quality. Arrived well protected
All as in the description
Very good jewelry organizer. The woman very happy with her purchase and so am I. 100% recommended. You use space a lot.
It is super! Perfect for my jewelry. It looks very beautiful and noble. Just like the photos.
Nice box! All quality, chic thing!
Super casket, packed very well. I'm happy with the purchase.
Excellent, totally accurate. It comes with a security key. Very well packed, no damage, I love it. I recommend, it's perfect for traveling. The order arrived earlier than expected. Everything is perfect. Thank you very much