SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived a well-packed clean box. Done very carefully, I did not notice the glue anywhere. The lock works. I recommend the product and the store.
love it thank you
Perfect. Super.
Very quality nice. Identical to the photo. Wonderful to place my jewelry, now if is foremost tidy.
Comply with the description. Convenient storage and many. Perfect
Delivery was late.. idk why only this one came so late. Anyway qualify is good, has cute quilting on top I like it
Unfortunately, the top of the box was damaged and pressed during transport. The packaging seemed very safe, yet I received damaged goods. I'm so sorry it would have been a gift.
Perfect, like the photo and well packed.
Very small. Not fits almost nothing. Material is quality
Jewelry Box cool! Thank you very much, quickly came to the goods packed well. I happy, recommend!
اعجبتني, packaging gorgeous
Jewelry Box amazing) big, beautiful, functional, very spacious. A lot of sections, where you can put your jewelry. All now is neatly, without confusion. Color-light pink, material-Eco Leather. Was packed in plastic and a solid box. Opening mechanism was also a protective film to prevent scratching on the road. All seals in place, plus key (also in a separate bag). I am very happy with the order! Delivered by courier to the address, after 2 days after order (Moscow). Thank you, definitely recommend
Came quickly, well packed. Product and color right as the pictures.
linda
The store very qualitatively packed the goods, this does not often happen here. The jewelry box itself is wonderful, perfect for those who have a lot of earrings.
Gorgeous box absolutely in love. Matches images completely, no smell at all. Came to UK in 4 weeks roughly. Would 100% recommend this store.
Large jewelry box, well packed. Same as description, I recommend store
Excellent Product arrived in perfect condition.
The product is identical to the description! I got here fast in 10 days I was already at my home in Mexico. Give me a like if it served you my valuation.
100% accurate to description. Well-packed and arrived in perfect condition, took 15 days. I recommend the store.
Delivery Super svidka! Everything is packed, on the Castle Plonka, everything is akuratno and yakusno, nide is not enough.
Fast shipping. Parcel tracking. Neat packaging. Compliant product. What more to ask? It's perfect thank you to the store! I recommend
Beautiful, sturdy, has a lot of space and exactly as I imagined. Thank you!
Fast delivery. Package the item carefully. Quality goods.
Very cool made. Good price. Fast shipping. Shipment quickly dotarła to Poland