Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received it now thank you so much and remain blessed
It's so pretty~~~~~
Preciosa
It looks cool.
A very beautiful bracelet. The quality is excellent. The seller is very nice. Each purchase comes with a separate bag and a napkin. There are many beautiful items in the store. I recommend it to everyone.
The order arrived on time. I really liked the bracelet. It's not lightweight, and the clasp works well. The size was perfect. I recommend buying it. Thank you to the seller!
Well-made and high-quality bracelets, amazing design. I have several and love them all.
Good purchase. The necklace looks nice and the quality seems good.
Heavy, very solid. Shiny and beautiful.
Beautiful jewelry, I will always wear quality pieces, I loved it so much I will buy more.
Very beautiful and with its 925 stamp.
It's for a gift, I hope you like it.
Clasp works..good weight
Corresponds to the description and photo. It has a 925 stamp.
Delivered quickly in a combined package. Matches the description, looks better than in the photos. Reordered because I really liked it. The seller included a napkin and a storage bag. Thank you. I recommend it. Order it - you won't regret it, I wear it almost every day.
The product is very well made from good material. It looks sturdy. The courier delivery was fast. I recommend purchasing it.
Super thank you
A beautiful bracelet, this is the fourth time I've bought it.
Pretty good. I hope it lasts.
Love it look really loveky
It's just like the image, very nice, I liked it a lot, it took 20 days to arrive at the CD in Mexico.
beautiful, actually very good quality and presence. heavy and closes tightly.
Thank you to the seller for the fast shipping. It arrived in a combined package in 19 days to Ukraine. Matches the description, much more impressive than in the photo - very, very beautiful. Thank you. I recommend it.
It's beautiful and fits me perfectly, I have a large wrist.
It's very pretty.