Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Just received it now thank you so much and remain blessed
It's so pretty~~~~~
Preciosa
It looks cool.
A very beautiful bracelet. The quality is excellent. The seller is very nice. Each purchase comes with a separate bag and a napkin. There are many beautiful items in the store. I recommend it to everyone.
The order arrived on time. I really liked the bracelet. It's not lightweight, and the clasp works well. The size was perfect. I recommend buying it. Thank you to the seller!
Well-made and high-quality bracelets, amazing design. I have several and love them all.
Good purchase. The necklace looks nice and the quality seems good.
Heavy, very solid. Shiny and beautiful.
Beautiful jewelry, I will always wear quality pieces, I loved it so much I will buy more.
Very beautiful and with its 925 stamp.
It's for a gift, I hope you like it.
Clasp works..good weight
Corresponds to the description and photo. It has a 925 stamp.
Delivered quickly in a combined package. Matches the description, looks better than in the photos. Reordered because I really liked it. The seller included a napkin and a storage bag. Thank you. I recommend it. Order it - you won't regret it, I wear it almost every day.
The product is very well made from good material. It looks sturdy. The courier delivery was fast. I recommend purchasing it.
Super thank you
A beautiful bracelet, this is the fourth time I've bought it.
Pretty good. I hope it lasts.
Love it look really loveky
It's just like the image, very nice, I liked it a lot, it took 20 days to arrive at the CD in Mexico.
beautiful, actually very good quality and presence. heavy and closes tightly.
Thank you to the seller for the fast shipping. It arrived in a combined package in 19 days to Ukraine. Matches the description, much more impressive than in the photo - very, very beautiful. Thank you. I recommend it.
It's beautiful and fits me perfectly, I have a large wrist.
It's very pretty.