SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice ring. Elegant, executed neatly. Metal 925 sterling silver, there is a sample. I really liked it, I'll order also a bracelet like that.
Beautiful! It's very nice. It looks quality and I hope it is
Товар пришёл за 10 дней в Украину Днепропетровская область ,видно что серебро ,ни одной царапины ,очень качественное изделие
It's not the first time I 've bought the rings here and I always get happy! Good quality, none of them have gone wrong for me at the moment and they are accurate to the announcement. Very happy with everything I bought from the store. I recommend it to 100 percent!
Great!! I love it! Creo que is real silver!!!
Very pretty. I hope it doesn't spoil. Arrived in 22 days in Canary Islands
It comes with the silver logo. They arrived in Spain in 8 days
Very good everything. The ring is very nice, the only thing I size small, I recommend asking you one size more.
Great Ring!
Lovely, also very fast, I placed the order on February 26 and arrived on March 1 (being festive in my community 28-02 and 01-03)
Wonderful and Silver 925, size 9 matches 21 Brasil, am satisfied with the product.
Very nice arrived quickly fits well and sent me a gift I recommend to the store
Quality and very cute! The size is the same.
Super happy with the purchase, has arrived in just a week. Seller highly recommended.
The ring is really nice, it has the silver seal, it is lovely put very elegant, shipping was super fast late two or three days I don't remember well, it comes in a super soft the fabulous presentation, I am more than happy I will definitely buy this store again!
I like the ring, it looks exactly like in the picture. It has 925 stamp on it. I like the free ring also, I think it is inox. I recommend the store, even though it took more than two months to arrive.
disappointed as its not nr 7 size its a 6 . never happened before
I liked it madly! Neat and cute. I just took it, I don't know what it's going to be in the sock yet. My middle finger size is 16, the ring finger is 15-15.5. Size 5 is suitable for medium, it gets a little stuck in the bone area. Dangles on the nameless.
Order arrived in el Salvador in less than a month, beautiful rings, second time I ask
Like the colours so nice
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
The ring is nice. Size 5 is slightly smaller than other models in this store-with difficulty sat on the finger 16 (usually just right). Inner diameter 15,5. Quality as always this seller has excellent. Everything came very carefully packed in ziplok. The seller attached a box and two gift bags-to each decoration. Delivery two weeks by new mail (combined parcel).
The ring is beautiful and good quality what is legitimate silver loved the ring beautiful always buy in bamoer
Beautiful... I have been buying from this store for so many years... what can I say... thank you