Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
As the description very well
やすっぽく not cute. only sell with kids and if not じゃれ or not to have,,, ねだん ぐのぶぶんがはずれました ょうがないよなってかんじです.
Beautiful, beautiful, cute, too beautiful! I love it!!
Produto incrível! Igual a foto! Chegou muito rápido! Obrigada
the product is beautiful...it's just way too small for an adult....
My wife liked it. The main thing is that you do not fit. Like in the picture.
Beautiful of all my taste!
Perfect really too well very good product is quickly arrive my writers are very pretty and my mother was delighted to receive it for Mother's Day really I recommend
Bracelet worthy of attention. The size approached perfectly. Was packed in a small bag, the heart was separately wrapped with a silicone wrap, all whole and invisible. I 've been wearing it for a couple of days and I'm not happy in any way)
Received in less than 15j,super quality
Very beautiful, arrived in little time thanks to the combined shipment
Really beautiful. I love it. Just like the photo
симпатичный браслет. на среднюю руку. доставка быстрая. спасибо продавцу!
Pleased with the buy
It looks simple enough.
super! delikatny..ciekawy czy nie nie zerwie.. i czy nie będzie zmieniał koloru.. dodam małą uwagę. nie nadaje się na gruby nadgarstek.
The bracelet is cool. I really like it. I came to Ukraine in 2 weeks. And the quality is good. Advise.
Cute bracelet compatible with description Recommended!
It’s beautiful on the wrist. Looks exactly like the picture.
Super nice, thanks
It's beautiful and for a small hand at last. I had bought several from other vendors and always very large. Great this time
Completely corresponds to the description, quite large, the only-ring, on which the heart is attached, it seemed too flimsy, I will have to hold a little, thanks to the beauty
It's too cute it's pretty
parfait
Thank you very much, the store of the order sent quickly, the bracelet is super, to Irkutsk went less than two weeks order will not regret