SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As the description very well
やすっぽく not cute. only sell with kids and if not じゃれ or not to have,,, ねだん ぐのぶぶんがはずれました ょうがないよなってかんじです.
Beautiful, beautiful, cute, too beautiful! I love it!!
Produto incrível! Igual a foto! Chegou muito rápido! Obrigada
the product is beautiful...it's just way too small for an adult....
My wife liked it. The main thing is that you do not fit. Like in the picture.
Beautiful of all my taste!
Perfect really too well very good product is quickly arrive my writers are very pretty and my mother was delighted to receive it for Mother's Day really I recommend
Bracelet worthy of attention. The size approached perfectly. Was packed in a small bag, the heart was separately wrapped with a silicone wrap, all whole and invisible. I 've been wearing it for a couple of days and I'm not happy in any way)
Received in less than 15j,super quality
Very beautiful, arrived in little time thanks to the combined shipment
Really beautiful. I love it. Just like the photo
симпатичный браслет. на среднюю руку. доставка быстрая. спасибо продавцу!
Pleased with the buy
It looks simple enough.
super! delikatny..ciekawy czy nie nie zerwie.. i czy nie będzie zmieniał koloru.. dodam małą uwagę. nie nadaje się na gruby nadgarstek.
The bracelet is cool. I really like it. I came to Ukraine in 2 weeks. And the quality is good. Advise.
Cute bracelet compatible with description Recommended!
It’s beautiful on the wrist. Looks exactly like the picture.
Super nice, thanks
It's beautiful and for a small hand at last. I had bought several from other vendors and always very large. Great this time
Completely corresponds to the description, quite large, the only-ring, on which the heart is attached, it seemed too flimsy, I will have to hold a little, thanks to the beauty
It's too cute it's pretty
parfait
Thank you very much, the store of the order sent quickly, the bracelet is super, to Irkutsk went less than two weeks order will not regret