SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super my charm, they are very nice the material feels good quality, the shipping arrived fast I recommend it
fits perfect
Super
Super nice I tell you later if it became ugly, it took me 2 weeks to reach Mexico
Light metal ring in silver. It is adjustable, so it will easily fit on almost every finger, of course without exaggeration... It looks very nice to me, I recommend
all good love them arrived very quickly is comfortable to wear and seems quite durable all you can wish for in this price category
Beautiful The riling. The excellent material, is steel without a doubt. I 've been using it for days and it's impeccable. I recommend it very cute
Is beautiful! Arrived very well, thank you very much seller, you just have to check that it does not become ugly. I will buy again with you
Perfect and above all the quality is noticeable
I like it very much, my fingers are full, it still fits well
Good. Quickly sent and delivered.
Great Ring , looks like melting gold drippin down your Finger, how cool is that !
Excellent quality, arrived ahead of time
Beautiful and very good quality.
Rings Super! I am very satisfied with the purchase
Tres jolie
I loved it, nice I would buy the seller again🤩
It is very beautiful, comfortable and fits perfectly to each finger. The only downside is that the inside of the ring is not well bathed. I'll buy another one. Let's hope it doesn't get ugly or stain the skin.
It has arrived fast and looks good, you can adjust the size.
Fast delivery and looks so stylish! I’m happy with my purchase
Very sweet and colorful.
The ring is dimensionless, the delivery is very fast!
as pic
Fast shipping I recommend the seller.
The ring looks even better on than in the picture. Love the design!