Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful pulsera
Good product, as pictured, happy purchasing
the dagger is well protected by a cover.quality good and fast shipping. absolutely recommended
very nice, decent bracelet. i wear it for some days now, no change of colour, no allergy, so the material seems to be ok
I have been wearing this non stop for weeks. It went with me on a beach vacation, in the pool and the ocean. Baths, showers, and workouts. This pieces is light weight, solid, and looks great. I haven´t taken it off once.
Happy, I get there very fast, it takes only two weeks to arrive. they are equal to the very happy photo, they feel tough and quality. Thanks
excelente
recommend to everyone, fast delivery
The bracelet looks like in the photo I arrive before time and well packaged
Great chain. secure fit. Excellent for this price. Did not communicate with the store.
Corresponds to the sizes. They look like steel. From the experience of not the first year of shopping in this store for chains, rings and earrings, not a single thing has peeled off, although I wear it without taking something off for quite a long time un
the chain is nice and my husband love it
nice bracelet
cool bracelet with goog quality, nice
Very beautiful, loved, beautifully packaged, all as demonstrated, recommend store.
good and the chain is with extender so it fit my wrist well.
You can always trust Vnox.brilliant quality and fast shipping
the bracelet comes with a jewelry bag and fast delivery
Good quality, come very fast would recommend!!
very nice accessory, identical to the image, well packaged, I recommend this product.
very cute bracelet, very fast shipping and arrival!!
Matching the description
nice bracelet, recommend
looks good and fit well.not take too long to arrive
fast delivery and really nice, hope it does not fade