Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
very good 👍
Excellent quality recommend
Perfect transaction, object arrived on time and is very nice
Cool bracelet for a penny. heavy. came a week earlier.
Good product
As seen in the photo, good quality and my fast delivery, it only takes 10 days to arrive.
Very good product
The product arrived very quickly, it is accurate and the size for a doll like mine is very good at, there is a comparison with an average key, 10/10 good material, does not get in the way or weigh.
ok. as described
really good fit , really happy with it it's looking great and feels good on the wrist 10/10
Perfect the bracelet and super fast delivery
Good.
Excellent quality. Fast delivery, 2 weeks in a single package. Magnet does not magnetize. The store is reliable.
Fantastic stainless steel bracelet, it weighs very little, and it is suitable for any occasion, it is durable and very easy to maintain.
Ótimo Produced and Custo Benefit😜
Good item , good quality
Shipping was fast. It does not look or feel cheap. It is very nice and quality seems to be good. Very happy. Thank you seller for the quick shipping!
Very nice quality, I am satisfied
Nice finishes, good buy, I like it. Recommended.
Optimal, is what it is worth!
The product is identical to the image, it seems to be of very good quality. Solid Touch
A cool bracelet. Heavy. 23 cm as stated. Over time, a little more, stretched out. Comfortable. Arrived in Kiev (Ukraine) in less than a month. Like it very much.
Bien
Nice bracelet, metalica I liked the recommend
Done well. The quality is acceptable.