SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and fits the wrist well.
Too cute, perfect
Just beautiful, as the photograph arrived in the supplier's specific time, the quality is very good, I will buy 100% reliable from this supplier the very good quality
Very pretty
Looks very impressive.
Excellent, this time it did arrive (it arrived together with the one with the cross), it is very nice. I recommend 100% the market.🌹
I'm so happy.
Excellent quality highly recommended purchase
Item arrived extremely quick to USA. Quality is decent. Very sturdy material. It can be adjusted to wrist size.
arrived fast
I bought two, one for my daughter and one for me! They are beautiful! Thanks also for the shipping so fast!
The product is very beautiful and very bright thank you for the elaborate packaging
as in the photo and a cleaning cloth as a gift. I recommend.
This is the third time i've ordered these i sell out of them every single time i get them in. I cannot recommend them highly enough
I am a repeat purchaser i use these as inventory for my store they sell out very quickly
Everything is great!!!
Love it, it’s a great piece. For the price paid, i believe that it is great quality. I believe that i will get a good number of wears out of it before it begins to turn.
Love it very good quality! !
Perfect. Exactly as described
Bracelets are stamped 925 they are of decent quality for the price.
Looks very stylish. You can adjust it if needed which is very convenient.
Very cute and of good quality
Beautiful cuff bracelet... Resizable and i think its real silver since there is the small etching on it and it comes with a silver polishing cloth... I recommend it definetely
It is as the photo shows, beautiful.
This divine design is very modern and looks like it's real silver, it looks very nice the detail of the bag and cleaner is super useful to prevent it from being stained and it is best to be adjusted regardless of the thickness of the doll. On the other hand the shipping time was very fast and efficient. For a few days I bathe with it and even wear perfume and it was not stained without a doubt I will buy more accessories of this type although we will see how long it lasts after frequent use