Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
In accordance with the description, arrived 3 weeks before the scheduled date. Very happy with my purchase
Красивое! Как на фото продавца. Полная длина (с замком и цепочкой) 41 см. Блести так, будто сделано из мелких камушков. Фото этого блеска не передаёт.
I liked it very much!!! Fast and high quality! The buckle is good, I recommend the store.
The goods, I would say, came quickly enough (ordered 28.05 came 23.06). The chain is very beautiful and looks beautiful on the neck. For the price is generally perfect! The order is satisfied!
Expected something more. Normal chain
Super
Beautifully shimmers, good for such a price, on the neck is small, I will wear like a bracelet.
Super, light, shiny
Cute. recommend.
As in the picture, very beautiful
For such a Groshi, Duge yakisno zrobleno) delivery of a Duge of a svidka)
Fast delivery to the Urals in 18 days. It looks chic, I did not expect it from her-it plays and shimmers. For such a sum (78 R) I want to order several. I recommend, purchase is happy!
Шла долго, не отслеживалась, кинули в ящик. Цепочка милая) тонкая и аккуратная, смотрится очень белой) я довольна
The chain is very beautiful, looks reliable. delivery more than a month. I recommend to buy
Отличный))),не темнеет! Прошел тест водой...ношу на руке в два оборота.
The parcel came to the mailbox. Beauty, I really like it!!
Looks like the picture is very bright, glitters
Really nice product, recommended
Short, very shiny, gentle. Very beautiful
Wow wow wow Och
Шла долго очень, а так - все нравится. Красивая и изящная. Спасибо большое
Dugé beautiful lancezhok
Very nice 10/10
Chic chain, very similar to silver! The packaging was very operational! I definitely recommend the store! And I'll buy it myself!
Блестючка класс, доехала в паке фулл хауз с другими китайскими драгоценностями. Боестит яки платина, но мочить не рискую, цену отрабатывает, затянуть на шее можно на сколько угодно туго.