SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly for the Moscow region. Cool shiny chain, very beautifully shimmering.
It looks more expensive than it is. Recommend.
Beautiful, brightly shiny chain-choker. Looks great. Recommend!
The product corresponds to the description. Looks nice. Ordered 24.04-arrived 6.05 (fast delivery) With the store did not communicate♀& Middot;
Шик блеск, не знаю на сколько хватит.
Nice interesting chain. The truth is very clinging to clothes, if it is close to her. Well, for the hair, of course
Очень красивая цепочка !
In Minsk arrived in almost a month. In sealed packaging, the goods were put in the mailbox. Very pretty!
All exactly as in the photo, looks very nice
отлично
хорошая красивая цепочка
Очень красивая, за такие деньги супер! Только долго шла, месяца 2(
Very delicate decoration, beautifully glitters in the sun, looks neat on the neck. In general, just lovely!
I like it, I think it does not outline
Delivered in 43 days to Moscow, threw in a mailbox.
Cool. As in the picture
Very satisfied!!! Beautiful, looks expensive. Everything came safe and sound, well packed. Not very tight, it sits comfortably on the neck
Мне очень очень нравится
Неплохой
пришло примерно за недели 3-4, отправили быстро. Пришло в маленьком пакетике (не считая почтового). На одном фото я застегнула на последнюю, а на другом - на первую. моя шея примерно 30-31 см, сама цепочка 40-41. Сказать честно она мне очень понравилась. Думала будет под серебро, но она больше белая. В целом рекомендую, очень красивая.
Very beautiful chain, came quickly, for 2 weeks))
There was somewhere 2-3 weeks to Moscow in the total parcel. Looks like in the photo. On my photos it's the shortest length. With the store did not communicate
I did not have a shcho so shvidko to the destination Duge was like❤Рекомендую recommend✨
The goods are good, came quickly, in the national package. The quality is excellent. Thank you store.
They threw it into the mailbox. they fixed it on a minimum. it glitters in the sun. the photo without light on the sky is dark clouds.