SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ring class
The ring sits perfectly 17.5. With the store did not communicate
8/10 ring came a little rusty :( (
8/10 ring came a little rusty :( (
Sorry without a photo, the sister is delighted, the ring is super!
I received the goods, I recommend the store.
Fast Delivery
The rings are good, the metal feels steel. Blades are clearly cast, with small details. You can take it!
Excellent, just like the store
It is of very good quality, in much detail
Quality is good. Satisfied with the order!
Thank you for the age of money
Very good like U. Right Size VLW arrived super fast worth note 10 by store
All as in the photo, thanks to the store!! Only here the point of receipt is not what the seller indicated, not near, the hour had to get. The ring came up, ordered for the index finger, everything is fine. Communicate with the seller did not have to, the order sent quite quickly, and the delivery was surprisingly fast, in a couple of weeks came to me a ring.
el baño externo es de acero pero lo demás es bisutería , aún así son muy bonitos , espero que dure el baño
NACE
Ring as a ring, if I write, there are no requirements for this cheap product
T
It's awesome!!!^ ^
The parcel was sent on the second day. Delivery to Tula 21 days. Description corresponds.
Excellent ring, size fits perfectly, matching with photos.
Точное описание на сайте. Хорошее качество. Товар и продавца - рекомендую.
All grade
On July 2, I ordered it on July 16, wrote that it will come in September, I think it's excellent, I took the size 10 I hope the guy will fit, I on on
Arrived fast and beautiful congratulations