SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool ring, the size approached. The design is cool, all the details are clearly worked out. Delivered in 2.5 weeks. 10/10 S
Definitely yes, for its kind, the price could be higher))
On the ring is a small defect
Adorei , Chegou em mais ou menos em 3 semanas.
Lovely ring :)
amazing!!! just like the photo shows
The ring is nice. My daughter liked it. Thanks Ali
Cool ring, really liked it. The size was selected according to the table-it went perfectly! In reality, the ring is shiny and very smooth: there are no sharp parts, although the photo seemed that it would not be so smooth.
Has come for 14 days goods satisfied
Interesting ring. Not sharp, not heavy, the size is not adjustable, and not necessary. It came quickly and for such a price I think the ring is good. I will wear)
I liked the rings very much, I did not lose the size. Thank you to the store, sent very quickly 2 weeks to Moscow
Ring-top. Yaoi in particular.
The goods are happy, lucky that came with another order, the order was 23 days before the RB, and should have been almost 2 months
The order came quickly (in two weeks, though promised in two months) Advise
Beautiful and aesthetic ring, the size approached perfectly
Good ring for your money
The ring is normal for such money, came very quickly three weeks before the Altai territory, the son really liked, I will order Other
Very nice, I love it <3
Norms
Very cheap, accurate to description, fast shipping to Spain, recommended
он очень быстро окисливается, так что пришлось покрыть лаком
Beautiful ring. I like it. Recommend.❤
This is fire!!
It looks very nice. Live better than in the photo. Happy. Thank you
Good quality