SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Low priced is what i was looking for, great store!
Very expensive looks, small, neat pendant
nice quality for the money paid
It is very beautiful! The camera does not transmit the shine of the necklace. Looks like gold. Came the goods for a month
so beautiful and elegant, thanks store is recommended.
Bert nice and Sparkling
worth the money. thnx.
I ordered a second such necklace. Very elegant, for gold. It's not dark.
Excellent! Will order more!
Thanks to the store! very beautiful and fast delivery! super!
as photo! fast shipping and super quality
it's really resonably priced, and the store offers a great service.
very nice, really like it!
Hello! The parcel came quickly and there is no gift for the earrings. Thank you.
Identical to the description. Very satisfied with my purchase. Very nice quality. Gift of a small velvet case to store it.
This is seemingly one of the best, if not the best offers of thiskind I have ever had the privilege to use. I believe it is a good obtainment. It got in the mail before then it was predicted and saved me a lot of hassle, since I needed it emergently. I was surreally surprised with the customer service. I appreciate itself, have not observed any parameters toblame. Definitely recommend.
New is my new favourite in the store. Thanks to the seller!
Kaip auksinis pakabukas. Man patinka.
to get such a cheap online was inspiring. i'm glad i stumbled upon this amazing store
Delivery fast!
reviews show that it's a nice item, and the seller is also awesome
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
is even cooler than i expected
Normal pendant, modest, different from gold
Arrived today.. Beautiful necklace-Thank You so much!!