SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful ring, exactly my size!
The ring has been delivered to Kharkov since the order for the 19th day. The ring is elegant and beautiful. thank you! I recommend the store and the store!
Beautiful rings, simple and elegant. Good material. I recommend them.
Arrived super fast and in good condition
I like it
Beautiful, it is as it is seen in the images and the delivery was much earlier than expected.
it looks like the picture, good product
ok
It's beautiful. Fast delivery good color and excellent size. I loved it. Thanks
I love it very much. I recommend it a lot and yego very fast
Arrived very fast, more beautiful in person, exact size as I ordered size 10
If you don't look, Garna. It was very good. Big Daughter!
It is the same as the image I liked it very much arrived before the date
Beautiful ringRozmir was known for 8 ale of a great, so yak in the money rozmir Mizh 7 t 8
perfekt
Beautiful ring. covered with transparent varnish so as not to turn black. I will write in a week. and so very beautiful! for its price top
arrived fast i bought two rings they are both equal to the description I'm satisfied with my order thank you store
10/10 very pretty. Got size 5 for 15.5 mm (EU size 48)
Excellent Product, arrived in good condition and equal to the image published and fast.
Beautiful. Nothing weighs is delicateHas all your diamonds hehe
Beautiful as the image
The product is maizhe misyats, I recommend the store
Very nice, light and exact size. Looks much better in physique than in photos.
Very lindooo
Feels like 7 size is thinner than 8 and 9. In width, in size of stone, etc.