SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love you
The product is for gift but I'm sure it will be fine and you will like it very much
Very beautiful decoration. The daughter is delighted
Very beautiful decoration. Thank you very much!
Beautiful. Just like his image. Well presented.
Product is beautiful. I hope i wont get broken ones this time. I had to refund orders coz of broken products. No communication was necessary but they need to work on their customer service.
Joli collier
looks nice. i like it
As you can see in the picture, it's sparkling and cute. The quality was also worth the price
Just like the beautiful photo
Really מדוייק like in description ובדיוק like in the picture
Liked it)
Arrived today broken but I have spear parts as I make jewellery myself. Looks nice.
i loved it , its perfect and the material looks fine.
Necklace as picture, very beautiful to see. It looks like a liitle delicate but actually hold up perfectly. The strap is made of silicone, it I would have preferred fabric but goes great as well.
the product is almost as shown ( the flower diamond is not as beautiful as in the picture) , just came with a strong smell of glue ..but not exactly it is a sweater smell ..the odour left in two days ✨ so don't worry buy it
Everything corresponds to the description, the product is very satisfied with the inner part of the rubberized very beautifully overflows in the lighting
всё как в описании. рекомендую. но та тонкую шею, пришлось нарастить.
Beautiful not inclued very like
like the picture, it has a strange smell and the little stones are easy to take off
Super cute package well. Decent shipping time
Доставка быстрая, очень красивая, рекомендую
Beautiful
Very beautiful choker. The inner surface is drilled. Pleasant to the touch and looks chic, the photo does not convey all the beauty. Thank you.
Mega cute. Only minus it very brzydko smells, the rubber.