Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Очень довольна, посмотрим как будет дальше при ношении. Всё как на фото. Змейка довольно высоко выпирает, имейте в виду.
10 of 10
It's beautiful. Construction quality and details are quite good for your price I would certainly buy it again.
Quality is super. Very good detail, each flake is worked out clearly, even it can be seen that it is a rattle snake).
does not look as nice in pictures or as rustic very shiny and almost cartoony like.
Very satisfied, let's see how it will be further when worn. All as in the photo. The snake is pretty high, keep in mind.
The ring is beautiful. On my size came up, did not have to increase or decrease.
Too Beautiful, material looks tough
Заказала 3.04, получила 27.04 Приморский край. Брала два колечка, оба пришли одной посылочкой, целые без повреждений, размер меняется. Само колечко красивое, аккуратное, цвет более серебристый, но мне нравится. С продавцом не общалась не было необходимости, товаром довольна, магазин рекомендую.
OK
Convenient ring, the size approached, I wear all the time, does not leave any traces
Convenient ring, the size approached, I wear all the time, does not leave any traces
Beautiful
Rings are large even at smallest settings
Nice design, fits any finger measurements.
a very nice looking ring that is correctly sized with high quality metal and is very comfortable.
The ring is cool.!! thank you!!!!!
Thank you
The size approached, very beautiful
They arrive great, and the ring is beautiful as it comes out in the picture, thank you very much
Good
Excellent Product, good finish and quality.
Now my favorite ring, amazing detail! It is adjustable at me as if the snakes themselves head with a tail, very cute☺
The ring is amazing, all the scales are made even inside the ring. The size is adjustable, although difficult. It came very large, fell off even from the thumb, although it's already individually, my fingers are thin
The ring is cool))) the parcel came quickly, for such money Fire))))