SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super good echo, good quality.
As described, shipping was quicker than expected. Usually takes 2 months from China, this only took 1 month.
It's wonderful and beautiful. Thank you.
So small and cute
Very beautiful
Thank you for shipping! Beautiful brooch
ok
Beautiful OCA! Big enough! Needle sharp, lock without fuse, colors match the store's photo. Thank you
Beautiful brooch and very showy, I arrive fast! Thank you
The pin is very beautiful, packed well, it came quickly. Seller recommend
lovely
Beautiful brooch. All as in the description. Done qualitatively.
Everything is fine, fast, beautiful. Thank you.
Looks good! Good quality, no damage. Would recommend. I accidentally poked myself after putting it on, very sharp.
Brooch super. Very comfortable clasp. The collection is replenished!
This brooch arrived in super-fast time, in excellent condition, and is in fact exactly as it was represented to be online when I ordered it. I am extremely satisfied! Excellent experience in every way!!!
Brooch is just chic))) pretty big, looks very nice, I recommend)))
The brooch is gorgeous! Came 3 weeks before the appointed time.
A magnificent brooch, straight class! Medium, on the summer fabric does not answer, take it!!! to Krasnodar it came in twenty days
Cool costume jewelry, made stylish, took as a gift, really liked the bee, I recommend.
Nice quality and beautiful colors
Corresponds to the description. Thank you store.
Brooch SA beautiful. Well made. No to you fault. Shipment Tez went smoothly. In about two weeks already them miałam U yourself. Super!!! Recommend!!!
this enamel insect is so nice, so accurate, so heavy and very well made. I am totally satisfied about this item, especially because it arrived (ahead of schedule) on St.Valentine's Day.
OK. Recommend