Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Thank you, everything is good and without marriage came. And thank you for.
It looks good quality, they are smaller than I imagined
They are too beautiful, I recommend it, without a doubt I will buy more, they arrived quickly
Beautiful earrings, the same as in the pictures. Arrived quickly, a napkin comes with earrings, the store is cute!
In love with my tendrils, they are beautiful, their size, weight, color, they are perfect. The order arrived in 11 days. All right.
It looks very beautiful, I hope it will be good to wear too
Earrings are the same as the nepogani for the penny. the wiglyadayu is stylish. to add it as a squabbler. the photo of the zroblenya of that yak carried 10 days, did not darken and did not get it. I recommend.
Beautiful earrings, not heavy. In the sock did not check. Of the minuses-on one too tight clasp.
I love these earrings! They’re the perfect size not too big not too small, they look so pretty on and I’m so happy and satisfied with my order. I really recommend these earring for anyone who wants a day to day gold hoop or even as night out earrings! I will never be taking these off :)
The earrings look so good. I loved them. It arrived quickly too.
Beautiful! Small size. Light (one earring 2 grams). The coating is perfect.
The arracadas are beautiful, they feel a bit heavy and that makes them feel and see very good quality, they arrived well packed and they even came to me with a bag to store them and a fabric to clean them
I love them! They are lightweight so they are comfortable to wear. The earrings look beautiful and are attached by a hook that’s really strong and holds well. They also didn’t come long and I would definitely recommend.
For 50 UAH, I cut earrings! Juge class, yakysni, won for the Moscow
Precious. I loved them. Now I'm going to try them, I hope they keep the color and don't darken
amazing quality! thank you dear store !i will order more! recommended shop!
Fits the description with punch 925 sterling silver. I will order again in hesitation.
Stunning - come in perfect condition. The clasp clips in well and firm.
The earrings are very good, good quality. Are not heavy in the ear. I did not contact the store because it was not necessary. Arrived in 1 week
This came super fast! I love them. Very beautiful, good quality!
good, came with a free microfibre towel to clean the jewlery.
Great, although a closure I have to close a bit
How always I order this brand 10 of 10 is very good and I have been given a cloth to clean jewelry, excellent product
Beautiful, I love them!! Of good quality, with its gift gamusine and everything to clean them. Thank you!
Great product, not very big, say 925 inside and make them look fine and good quality, no box, no heavy, perfect and arrived fast.