Shipping & payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders, except customized orders, can be canceled at any time until they are shipped. Customized orders cannot be canceled once works started. Please be aware of this. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jewelryreimagine.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

G***a

verifed buyer

11 Oct 2023

All beautiful *-*

P***a

1 Oct 2023

It arrived much earlier than expected, well packed, I loved it!!! Of excellent quality. Thanks to the seller.

K***k

27 May 2023

Earrings for Duge garni ale zinu 1 star, for offended earrings (

R***r

20 Apr 2023

Thank you, everything is good and without marriage came. And thank you for.

Customer

23 Feb 2023

It looks good quality, they are smaller than I imagined

P***m

30 Nov 1999

They are too beautiful, I recommend it, without a doubt I will buy more, they arrived quickly

U***u

Beautiful earrings, the same as in the pictures. Arrived quickly, a napkin comes with earrings, the store is cute!

Z***r

In love with my tendrils, they are beautiful, their size, weight, color, they are perfect. The order arrived in 11 days. All right.

M***a

It looks very beautiful, I hope it will be good to wear too

S***a

Earrings are the same as the nepogani for the penny. the wiglyadayu is stylish. to add it as a squabbler. the photo of the zroblenya of that yak carried 10 days, did not darken and did not get it. I recommend.

Beautiful earrings, not heavy. In the sock did not check. Of the minuses-on one too tight clasp.

A***y

I love these earrings! They’re the perfect size not too big not too small, they look so pretty on and I’m so happy and satisfied with my order. I really recommend these earring for anyone who wants a day to day gold hoop or even as night out earrings! I will never be taking these off :)

M***r

The earrings look so good. I loved them. It arrived quickly too.

R***u

Beautiful! Small size. Light (one earring 2 grams). The coating is perfect.

P***z

The arracadas are beautiful, they feel a bit heavy and that makes them feel and see very good quality, they arrived well packed and they even came to me with a bag to store them and a fabric to clean them

H***r

I love them! They are lightweight so they are comfortable to wear. The earrings look beautiful and are attached by a hook that’s really strong and holds well. They also didn’t come long and I would definitely recommend.