Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Идеально. Заказал на 7/9/2021, прибыл в мой город на 20/10/2021. Это мой второй заказ и мне нравятся ожерелья.
Im so impressed and my expectations were exceeded honestly. I definitely will be purchasing more and maybe even using as a vendor.
It’s beautiful I love it for the price it’s quality and worth it I will order again it took two months to get to Florida the notification was good that I received
GORGEOUS literally beautiful I’m so glad I bought it very good quality especially for the price
Очень хорошо, теперь посмотрим, станет ли это уродливым через 3 дня, как это случилось со мной с другими ожерельями и другими продавцами. Мне понадобился 1 месяц, чтобы добраться до Пальма-де-Майорки.
Это займет 2 месяца, и если это похоже на нержавеющую сталь
Love them came out Great & 100% accurate.
Gift for my bestie. She loves it. Everything was great. Would recommend. Just like depicted. Thank you.
The necklace arrived in just under 4wks, which is really fast considering it’s a custom piece & was traveling from China to America. Which is especially great if you are drop shipping and need to get things to your customers quickly. The necklace itself is a beautiful piece of craftsmanship. The name has a bit of weight, which is to say it feels substantial not cheap. I’ve only just gotten it so I can not speak to how well it wears yet. As of today, I highly recommend this store and this product. I will definitely buy from them again.
Товар точно соответствует описанию. Очень мило. Спасибо продавцу♥②
מד beautiful красиво, как на картинке. Хорошее качество. Отправка в течение месяца. Спасибо продавцу
Ну, я говорю вам, я не могу быть счастливее с результатом этого ожерелья, оно красивое и очень хорошего качества, я люблю его, и я буду продолжать просить больше. Я рекомендую 100% этого продавца, я отправляю в Испанию через 2 недели, и это стоило ожидания. Thanks For Your sellers work.
Лучший продавец когда-либо, мне понравилось мое ожерелье. Общение с продавцом хорошее и очень хорошее. Обязательно заказывайте снова.
Это очень мило! Мне нравится. Как на фотографиях! Thx!
Отличная работа! Давайте говорим о том, как я этого хотел, я отправил ему фотографию в качестве предварительного просмотра, и он сделал это отлично, у него нет сердец или бабочек или чего-либо еще, потому что я попросил об этом таким образом. Я люблю это! Замечательно! Этот китаец создал рельеф и даже не знает хахахахахаха
Очень хорошая статья высокого качества. В нержавеющей стали 316L и упал в другой. Great seller. Настоятельно рекомендую.