Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
it's beautiful..
Very beautiful glitters! The quality is very good! The store sent the certificate. It was packed well in a box!
Absolutely gorgeous! Thank you!!
To shine with garb. The goods are contaminated. In the Kiev region. Came for 2.5 Tija. I would have a little bit of money, I really am a little bit of money. The track was vidslidkovvya. SMS about The Miz and The Slovenie did not come.
Ordered on March 10. Received on April 5. This is not my first Moussanite. Very beautiful. Came with a green box and a napkin. The packaging is good with pimples. There is a certificate. Looks gentle. Small, stylish, mysterious sparkling pendant with mussanite. The chain is relevant this season. I recommend it in general.
Bon
Excellent quality, fine delicate chain, Pebble like a diamond, shimmer in the sun.
so beautiful necklace high quality
Great necklace! Arrived early, and in good condition. It sparkles!!
Garnet kolj, good is yakishstin, the kit has a green box, the oksamitoviy mishchek, in the yakyka small, the little shmatochka. Such certification. Thought kolye will be dovshechka, ale tsya dovzhina tsylkom to give). Tricks are not easily drawn through a small rosette, then all the chains are so changed). Came the bowl in 24 days :)
The pendant is great, received with the certificate of stone, the chain is of excellent quality, thank the store very much, very satisfied, I recommend, I will order again
Good product.
The length is such that it comes down to the bottom of the clairbone. It's very shiny and pretty. The chain also looks strong, so I like it.
Very beautiful and shiny
amazing, beautiful, shining, great buy, I recommend the store
STUNNING!! So sparkly. Will order more products!
So beautiful and high quality I want to buy another one also
So shiny. Will definitely order again!
good
Show de bola
I love it it’s so beautiful
Super jewelry and very fast delivery! Thanks store)
All right.
Excellent purchase, I love the shine, although I thought it was bigger, I bought it with great enthusiasm, a friend recommended it to me, I just hope it is quality and does not get ugly
Hardly distinguish from genuine diamond easy 100% mega I love it