SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, as in the description, as in the picture. I liked it very much, everyone is happy. No damage. Was very well packed. Delivered very quickly.
Excellent product, as in picture, only took delivery by local mail account.
Exactly as on the description, thank you to the store!
Cool, roomy, beautiful. Its money is definitely worth it.
The quality of the fire, a very roomy organizer) took as a gift, now I want it myself)) delivered very quickly, took on the cash register the Pyaterochka near near near
A good casket, many things can be placed. Of the minuses-the smell, strong enough, left on the balcony in the hope that it will fade. Also the delivery claim as the box was damaged, due to what on the top cover of the box now Dent
Full compliance with the description. The organizer is made neatly and qualitatively.
Nice casket! Packed was good, shipping and delivery fast!!! The smell of a new product, very light. Made very high quality. I'm delighted! I recommend this store, he has an excellent product!!! A separate big thanks to the seller for the speed and quality of the store, you will not regret)))
Wow! I'm delighted! The casket is very beautiful and came quickly) Thanks☺& Middot;
Very functional organizer. Successful sizes for any decoration. Delivery super fast and straight home brought. Thank you. Recommend.
Came with damaged packaging and of course the box itself is also damaged. The result is only one-return to the sender! I do not recommend!
Very good casket made all qualitatively beautiful very roomy delivery 3 days after the order Thank you huge store shop recommend
For its price is excellent. Pretty roomy. I came to Mo in 2 weeks, brought a courier.
Very nice, I recommend
I'm happy with the fire. There are lots of places!