SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Large, roomy, beautiful casket. Was packed in a inflated film so that it did not crumble during transportation. I ordered in December, because of this, most likely, waited a month. Very good, we do not sell these.
Organizer of excellent quality! Very satisfied with the purchase! The color is just gorgeous
Great organizer. It smells really thermonuclear, I hope it will fade.
Nice casket. Roomy. Made neatly.
Beautiful jewelry holder! Only that stinks too, you have to let her take so much air!
Order arrived in time well packed order quality is according to advertising
I went on an order for a very long time. He came, however, and had time to Ng. Alishka fever, sent messages about delivery earlier for a week. Actually received the order just yesterday. In fact, the order itself-the wife liked the casket.) Only all the beads did not fit. I will not add anything from myself. Several other interests.)
The casket is very good, in stores such a casket costs 3-4 times more expensive.
Very beautiful casket! Corresponds to the description, fast delivery, super quality! Thank you!
Everything is securely packed and quickly arrived))
Kohan is pre-war)
Excellent casket, very roomy, many compartments for everything. Of my three little boxes, everything was in one place and there was still room. Comfortable, everything is easy to open, retractable, made neatly, covered with a dark green velor cloth. Came in a dense air bag, nothing was damaged and not deformed. Delivery 1 month and 10 days in Krasnodar Territory, for the new year managed!
Casket-Super! I arrived just under the holidays, the delivery was 3 weeks. Made well, the seams are even, there is a key, nice material. To the store Thank you, it was packed well, in general, the purchase is happy☺& Middot;
All as in the photo. I am very happy with the purchase
Garno is packed, I went all the way to the new poshtoya for 17 dnev
The casket is good, there is a little smell of glue, I hope to weathered. The store sent immediately, in Kiev came in three weeks.
The jeweler is beautiful and quite spacious.. Takes everything you have.. The truth from rings. Bracelets and earrings. Even big necklaces.. And many compartments for the rings. I super love it. Practical and original.
Very good product, I am very satisfied for the purchase
Chic casket. Very roomy.
Great chest. Roomy. Delivered the courier to the door. The parcel came earlier than the planned deadline. I'm happy with the purchase.
I bought this for my wife as a present and she was absolutely delighted. She is very satisfied with the great quality and everything is exactly as on the pictures. The shipping was fast and the package was made so nothing would happen to the box. And the lock works as well. Boxing is very cool, the quality is super. Finally, all the decorations fit. Packed is also excellent, it came quickly. Recommended
perfect order highly recommended thanks for delivery
It came quickly, the thing is light, beautiful, pleasant to the touch, quite roomy. Baldage.
Thank you very much, the casket is just super!!! The quality is excellent! Packed well! Delivered quickly. I did not communicate with the store.
Beautiful casket. Came whole and packed well. The color corresponds to the picture, the upholstery material is pleasant. About the internal state and complete set I can not say, as there is no key in the kit. Can't open the box. So 3 stars.