SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like a lot it's super practical
It's love at first sight! Delivery less than a month!
Everything is fine! Chic casket, the color is emerald green. delivery 15 days to Omsk. the store is very good, order will not regret. packed all very good faith. nothing happened!
I loved it, it's good quality
It's beautiful. Very well done. Precious endings. Very good quality. I'm very happy with my product.
Wonderful product, very well made and very well done. All compartments exactly as the photos ad.
Cute, nicely made, all 100% according to the pictures and description. Very fast shipping, delivery before time. Recommend!
Good quality products. I took it for a gift and did not lose. Very roomy, pleasant to the touch.
The box corresponds exactly to the photos, the box and solid as well as the compartments. (The box arrived two days earlier).
A beautiful roomy casket, fully corresponds to the description. Very fast delivery, less than a week. The casket was well packed, came without damage. Thank you store! I'm very happy. Order, do not doubt
Cute jewelry. Well divided. Comes with a key. And very careful in shipping. Well packed and protected. Grateful.
Excellent casket for jewelry, for me so roomy, did well, quality 4 of 5, came for 2,5-3 weeks about
Everything is fine-early delivery, quality packaging! To the store-thank you and good luck!
Excellent casket, comfortable and roomy, the upper part is closed to the key. Thank you!
Everything is just super!
Quality is super, very nice to touch with your hands all quite convenient. thanks
Chic casket! Lots of things fit
Smells like glue. The cells are adjustable, you can pull out the webs. Great box
Stunning box for decorations! I waited for him and was not disappointed. The only smell is. Left for weathering. And so, the quality is very good.
Dream))
29.12.21-18.01.22 also stink!!! For 1390 as it is a pity, the cardboard is covered with a cheap fabric. I'm sick of ceramics, things are fragile, the collection is big, I needed such a box, almost all my earrings with an English lock, I did not hang them in this place. I do not understand why the key, if the bottom box still opens just like this. I think such things 500R should cost, I came for this 6 years ago on aliexпрес!!! Now the prices have become wow-go, and you do not know when to come! And it's already gone. Then weathering, then washing a new thing .. The packaging was reliable.
Everything is super, take it, I recommend As in the picture
Best purchase. There is enough space and you even get a key so you can lock it. It was in 10 days in the Netherlands
Wonderful shopping! I advise everyone!
Excellent, a little true corners are jammed, almost invisible.