SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! A recovery from the loss!
Jewelry Box smart!!!! All fit the description. Very pleasant to the touch, size large…
I loved it, finally all jewelry are in one place)) highly recommend, will be delivered in 2-3 days. No odor was not pleasant, top quality
For 15 days in pitere. Fully compliant. Carefully made, no smell. Spacious. Jewelry lots, probably have 2 the purchase.
Delivered in 2 days. Very cute, neat and roomy. Advise!
Let hair ing or ゅう to attack in anyway. Midori some うすい sh did. Without flaw was great!
I ordered this jewel box on 03/22 and I received it today on 04/15 so the shipping took less then a month. This case is really well made, the velvet is smooth and its color is vibrant. It is very well organized with removable parts to gain more space and store the jewels the way which is more convenient for the user! The lock is easy to open and it also has a key to lock it more safely. Recommended product!
Super great! Great quality, I love the color and the man enough room. Great classifying, can I someone only recommend!
Once delivered to Krasnodar, it was very well packed. Quality is good, the casket is roomy. I wanted her a long time ago.
It's beautiful, it matches the description perfectly. Wine very well packed. I didn't have to contact the store. He arrived in a week. I recommend it.
Very cool and roomy casket.
Beautiful arrived long before the date
Very beautiful casket, all as in the photo. She reached Mogilev quickly. Only during transportation did the casket get a jams on the rib.
Fast delivery, much faster than the indicated date)) Good quality product, the picture corresponds to the description
Perfect organizer, spacey, it carried all my things.
As in the photo. Quality is super. Everything opens and opens
Order came quickly. Packed well, no bruises. The color of the casket corresponds to the picture, very beautiful! There is an unpleasant smell, ventilation did not help. The filling/compartment is very convenient and roomy. Recommend!
Delivery 7 days!!!!! This is super! The box is beautiful. Thank you so much
Pleasant, soft, quality, not expensive, roomy, you can put the floor of the jewelry store. Took as a gift.
Perfect! 100% compliance with description!
Thank you super class recommend to everyone
Excellent. Shipping fast. Advise.
A good casket, came to the cash register crossbar in two weeks. The same as in the store's photo) long weathered chemical smell
Long chose a casket. I liked this one and not in vain. Delivery from Russia is very fast! The quality is excellent! Green Velvet looks stylish! The casket is made qualitatively, nowhere, nothing dangles, there are no foreign smells. A lot of offices. All my earrings, rings, chains, etc. They will fit, and still place will remain. There is a key, you can close. I really liked it, I go all evening I admire it) thanks to the store for the efficiency and quality!❤
Fully corresponds to the description. It's all right. Unpleasant smell, which in a week and did not fade, I hope to weathered