SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comes with 2 kinds of rubber and silver simil brooches (screw)
Beautiful earrings, well packed, have spare fasteners. I'm happy.
They are beautiful Eealmebte, I will order more with this store. Thank you⭐️⭐️⭐️⭐️⭐️
Like in the ad. All right. All right.
Отличные сережки, все как в описании!
The product accuracies as a product description and photo. I am satisfying with earrings. They look beautiful. I recommend the product. I did not communicate with the store so I can not rating on that.
Delivery month to ukrmail. Tracked only on the territory of China. The quality corresponds to the description. Two pairs of plugs. Lay in a velvet bag, a napkin for polishing. Thank you.
Earrings are neat, not big, look good on the ears, silver, natural pearls. Thank you to the store, as a gift put a napkin for care. Recommend to buy
Lovely earrings, went a few days, ears were not ill. All is well!
They're beautiful! Happy with the purchase
Attached with ball thin cotton ten pre-heavy work in some sagging feeling for yo. So not recommended though. Wear the really for hotel restaurant black one-piece dress suit fine tea encouragement and meal to the atmosphere. Or wedding decoration for family to attend with atmosphere. One 쯤 seems to have as long. Light reflective Stingray portrayed as cheap tee or cloth rustic Tian I
Lindos rings. They arrived almost a month before the scheduled date.
Сережки 8мм, белого цвета, почти правильной формы, на застежке стоит проба как серебро, понравились
On the diameter of 7mm-semicircle, cute and arrived quickly, I like
Very nice and well presented, bring two types of closures, silicone and metalic
Very nice, they were for gift, they arrived fast and the size of 8mm is perfect, thank you very much store, I recommend
I loved it, the quality, measurement, everything! I'm going to buy more to give away. Fast shipping and nicely presented with fabric bag.
Very nice presentation, I come super fast.
very cute
They're perfect, very nice. They come with a velvet sachet and a small suede for silver. Fast shipping.
I’ve been wearing these 24/7 since I received them, SO BEAUTIFUL! My husband loves them on me! I feel so fancy lol. Would love to try more products from this store!
They took 3 weeks to come. The store sends a gift box + grey pouches and a pink cloth per earring. Each earring also comes with 2 pairs of backings (silver and rubber). The earrings aren't round all the way, they're dome shaped at the base.
мне сережки очень понравились. Спасибо большое поставщику что положили и силиконовые и методические застёжки,саофетку и красивый пакетик для хранения))
super
Lovely