SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect price
arrived in 2 weeks. look good.
todo bien con mi producto, buena calidad, llegaron antes de tiempo, incluso con un obsequio.
Красивые. Хороший размер, не маленькие. Упаковано качественно, в дополнение положили салфетку, велюровый мешочек и запасные зажимчики. Спасибо.
Delighted with earrings! Looks like the pearls. The store even put a pouch and napkin for gentle care and storage! Clamping-2 types: silicone and metal. That's only the legs are thin.
네 맘에 들어요
Carnations 7mm. Quality occurates. It's all about classics. In the last photo for comparison on the right round is plastic. Advise. Bags + salt.
Dear store, thank you, I liked the earrings
Beautiful pieces! Super recommend the store. Thank you
Earrings Super! Elegant, beautiful. The material does not cause allergies, I wear them constantly and with pleasure!
I love the earing looks so pretty..
Earrings very beautiful free blisteringly fast recommended
예뻐요 이 가격에 만족합니다.
The earrings are very nice. I ordered them size 10 mm and they look perfect. The delivery has been rapidísima. I am very satisfied with the purchase
Arrive in 19 days well packed Product according to description I arrive with your smelter and cloth Thank you very much to the store I recommend the store
I loved them, good size according to l description. Seller communicates to advise fast shipping. It comes nicely packed and in an elegant bag. I'll buy more to give away. I recommend it!
Pearls are almost white, not like in the photo
Good quality. I wanna order other products in the near future as well. Thanks.
They're great! You can safely order as a gift. They look very cool. The photo does not convey a shade of color. In life, pearls are more gentle, cold pink color. Came earrings with a napkin and a bag of velvet. Delivery month.
super
7mm, Pearl neat, beautiful
I have the best choice about this store, so it's not the first time I 've bought with them. Its products are beautiful and of excellent quality, you can communicate with them easily and shipping to Moscow City is quite fast. HOT!!! STRONGLY RECOMMEND!!!
piekne i bardzo dobrze wykonane. Zapakowane bardzo elegancko i szybka wysyłka polecam !!!
7mm colored stars buyer has blemish some have long one day price if you think this degree cold water available as immaculate white highlight so nice Daily suitable size,
Cudowne! Bez żadnej skazy, podobne wielkością.