SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To Kiev 30 days for a new mail with a track. I really liked pearls 5-6 ml, I love small pearls. Friction is rough, like a real 925 test on the clasp costs. I'm happy and to the store Thank you, I recommend the store!
Very cute
wow i really love this!!!
Genuine pearls, quality excellent, best store there, buy without thinking twice! Super indicate, luxury and power!
Он оказался качественным. Я сомневалась ранее, но когда получила - была очень довольна. Приятно носится на шее и смотрится красиво. Отдельное спасибо за сумочку - она мне пригодится.
Все очень аккуратно упаковано, в мешочек. В комплекте тряпочка. Колье тяжелое. Очень нравится))
За эту цену неплохо. Не понравилось, что жемчуг очень плотно нанизан на нить- от этого не очень красиво лежит на шее. И сколы есть кое-где на жемчуге. По спору без пробоем вернули часть суммы, спасибо.
Fast combined delivery. Real freshwater pearls. Beautiful and stylish. Packed in a gift bag with a polishing cloth. Recommend the goods and the store .
Lovely, beautiful pearl necklace! I love the slight, natural imperfections of the pearls! Thank you store, looking forward to purchasing from you again!
For three weeks to let in four key ㅎ ㅎ know think does with greater than four can still keeping in mind. Genuine freshwater range is Nickle, al-plastic handle without light weight loss this info like the dish with good and gap scratches and visible rack and just look well show good okey-up to increase the wintry living love for reduced in Moss Side degree lenght
Arrived ahead of time. Recommend store. Original Pearl.
Quality corresponds to the price of 40 cm za325rub
I bought earrings with pearls. Well... It did not fit very much. Pearls are small at all, average in quality. In Siberia arrived quickly order
17 days to arrive. As in the description. It's very nice.
Довжина 36 см. Натуральні річкові перлини. Холодні, різної форми, відтінку, але це тільки плюс. Прийшло в мішочку із серветкою і резинкою у подарунок.
Necklace very beautiful and well made. Bought the smaller size it is easy to match with other necklaces & collar clothing. Loved as was the smaller fit! Thanks for the gift!
Loved the parts store. Look forward that does not change color. Beautiful. came fast. All as described in AD. The pearls are really bright. Recommend the store.
Already bought several times with this store, and every had an experience great.
Very beautiful necklace, beads uneven, and it's fine. It can be seen that the pearls are natural, they look cute. In the package: a necklace, a pouch for storage, a napkin for care and a gift in the form of a rubber band for hair. This decoration in our city is several times more expensive. Purchase is satisfied) took 36 cm, I'm excellent)
Чудесное, нежное и очень качественное ожерелье!
Beautiful pearl necklace! Irregularities pearls cultivas prove the authenticity of the product that match the description. Will buy more products from this supplier. Very satisfied with the purchase.
Beautiful. Baroque pearls hyper bright.❤❤❤❤❤❤❤❤
I'm in love! All as in the description. In addition, as a gift put an elastic band for hair)
Beautiful beads, the quality is fine. They look charming. In the complete set the napkin went.
Already bought other times, is very lucky, sometimes comes a necklace cute, already happened come with pearls damaged. Value yes.