Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very cute I loved
The ring is great, the color of the stone as in the photo. it looks very expensive. and also like the packaging very much!!
I liked the ring and wine very well packaged
A beautiful good, it is very beautiful recommended, it is very elegant
Very quickly arrived and pretty
bellooooo
The quality of the ring is pretty high, this jewellery item looks elegant and nice. The violet stone looks like the real amethyst, it is pretty big. the item came in a cardboard box without any logo via Ukrposhta.
On the Road 1 month. Came sealed in an envelope with bubbles, then another thick bag. All whole ..
It was 3 weeks on the road. Came in a box. Everything according to the description, is done qualitatively without burrs. Class.
It is very beautiful and looks good quality
I received my order very quickly and in perfect condition. Also, every one of the rings, were packed in very beautiful box. Thank you very much! I recommend this Store and give it 6 stars!
beautiful ring ! my wife liked it .. looks very good. fast delivery.
Lindíssimo
Cute ring
Beautiful The Stone looks fantastic, it is big and arrived super fast and it comes packed very elegant thank you very much
Very beautiful
Cook beautiful, good quality
Visiur ķerās.
The ring is very beautiful equal to the description. I arrived in perfect condition and very fast delivery. I'll buy another one to give away. Congratulations to the seller
Really beautiful thanks to the seller arrived super fast
It’s surprisingly nice!
Super! Quite a small size. Beautiful Ring
The ad photo does not do reality. The ring is much more beautiful
Beautiful ring
I made it up, my daughter, my daughter!❤️