SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came 2 weeks earlier) ordered July 20 came on July 8, very satisfied, I recommend the store
A+ for the packaging, it came in a small bubble mail and this plastic case... more of a light yellow than a golden yellow
very nice rings fast delivery thanks to store
Went for more than a month, the track is not tracked. The product is excellent for this price. Thank you store.
They are great!!! Perfect purchase and fast delivery
Cute earrings, podobają me more than the picture. Positive surprise. Ślicznie shimmer in the sun. Well protected on time shipment, complete a few extra silicone earplug
The earrings of the eye were similar. OPIS accurate, watch out! The priemny bonus-packed with a small plastic box, similar on the night. So cute! ))) I'm going to the store! *** I like the earrings very much. The description is accurate, looks great! A nice bonus - packed in a small plastic box, like a jewel. That's so cute! ))) Thank you store!
Twist earrings. Jishli DVI nedili. The salesman packed in a plastic box.
Delivery fast-2 weeks. Earrings are above all praise, large. They came in a box and in a bag. 3 pairs of plugs. Very satisfied, I recommend!
Awesome!
They have arrived very well packed and it is the same as the description, very nice, they look very good, we liked them very much, it is a very reliable store I recommend and I will
I have already ordered them several times and they are beautiful
Серёжки прям очарование, в лежачем виде они плпышнее смотрятся, на ушах колечком одним, но все равно мега красивые, не крупные, можно и с цепочкой носить, не перегружает образ
Satisfied with the delivery, quite quickly came to rosssia
Чудо из чудес! Очень красивые! Продавец супер! Отправил быстро!
Perfect just like shown in the picture
Симпатичніі, дзвенять коли зачіпаєш)))) досить масивні на вигляд але легенькі. Прийшли з купою защіпок.
Earrings Super, small, light
It's really nice,
The product is really pretty, very well packed and secured. Would recommend
Good as picture. Order compliant pretty!
Wow! Stink dugé class!! The color of gold is garniy, yakysny and stylish. Recommend!!!
Great earrings. 100% compliance declared by the store, my delight there is no limit. They're excellent. Look elegant, stylish. We came together with another order in two weeks in the Ivanovo region. Many thanks and prosperity to your store. Thank you
Earrings looks chic, the product came within two weeks in Vladivostok, the store and I recommend it!!!
Quality Super