SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything
Pretty, well done. As I expected to wear a bracelet, the mechanism is weak. Literally after 10 bends, the mechanism does not hold like a bracelet. As a necklace can be worn. For such a cost, the quality is excellent.
Nice!
A***** Good quality, 88 cm..Long, wear as a necklace, collar or bracelet. Good value and super fast delivery. Recommended store. Will buy again. Thanks
As described, delivery is fast. Thank you store!
Unusual piece I like how it wraps around my neck
An interesting snake, bends in any way, light, you can on the neck or on the hand.
I love
It's super, I recommend it to the store to thrive
️
All OK
Great quality and size. Multiple ways to wear it. Definitely recommend the product and the store.
The necklace is super cute. Looks like the picture. You can wear it so many ways. Seller has good communication. Would buy from again. ❤️
good
Decoration is excellent as in the picture delivery fast less than a month
I like it a lot!!!! Is Very Nice and brilliant just like the picture !!! Good product and honest price
Beautiful, more than what you see in the pictures.
Conform to the description
Fully corresponds to the description. Thank you store.
All is well, it has been almost a month
Exact design to store description. Just a detail that may have occurred on the long journey to Chile. Article snake arrived with his head removed. I worked it out with a wonderful product I bought at the hardware store, locked up and stuck my head in. He was impeccable and my happy customer with his purchase. So am I.
Snake Fire :)
Beautiful, I like everything, thank you
great, seems well made and it's quite pretty
a bit small