SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, I received the goods, everything is whole without scratches and defects
Good quality rings. I do not know how long they will be quality. Shipping fast. Recommend store
Corresponds to the description and photo
Corresponds to the description and photo
Soo beautiful
Muy lindos pero se oxidan rápido, tienes que cuidarlo muchísimo
He arrived fast
супер быстрая доставка
This is the quickest delivery I have ever experienced via this app! Items are as described. The rings are different sizes and some are adjustable.
This is the quickest delivery I have ever experienced via this app! Items are as described. The rings are different sizes and some are adjustable.
It came quickly
Come quickly! One (double ring) is very flimsy.
Very light and pretty thanx
They came to Stavropol for three! Very cute! I ordered two different Gabon! And it would be better that the sizes were more different about the rings!
Быстрая доставка, товар соответствует описанию, приятная цена! Рекомендую!
The quality is normal, you can take it.
Hello everyone! Cool, stylish rings! Ordered on July 6, the goods were combined with other goods and the parcel arrived on July 29 at the Post Office in Voronezh.
Cool rings, took for the photo, it's not dark, it looks great
Jewelry leaves traces
Я действительно очень доволен своей покупкой, очень быстрая доставка-2 недели!!!, продавец очень дружелюбный. Продукт очень хорошего качества, моя дочь любит кольца, он очень хорошего качества, хорошо закончен в деталях, приятный и мягкий на ощупь, действительно удивлен качеством и ценой. Я рекомендую этого продавца
I am really very satisfied with my purchase, very fast delivery-2 weeks!!!, the store is very kind. The product is of very good quality, my daughter loves the rings, it is of very good quality, well finished in the details, pretty and soft to the touch, really surprised by the quality and price. I recommend this seller
2 колечка были большие, остальные идеально
2 rings were big, the rest are perfect
все хорошо, без брака. правда три кольца большие, но двойное и тройное сели идеально
Ring on the fingers of fingers in gold and silver colors of different sizes. On some rings, the size is adjustable, and on some not. They look very decent. Took for a photo in the Neil industry. Good complement the image of manicure. They did not communicate with the store. Shop and seller recommend and put