Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Excellent! In the complete set of a pouch and a cloth for polishing, that is, even for a gift will do. There is an inscription s925, it is not oxidized, you can round the neck in two turns or in one
Came in 15 days with other goods. Excellent chain, there is an engraving-room
Все как в описании, легкая цепочка, длинная, можно укоротить или 2 раза вокруг шеи оборачивать. Вроде дешевое украшение, но пришло в мешочке и с салфеткой.
Very nice pendant! I really liked it! It came in a Purry bag, as a gift put a rag for rubbing! I advise everyone
Very nice pendant! I really liked it! It came in a Purry bag, as a gift put a rag for rubbing! I advise everyone
Labai graži grandinėlė, buvo pridėta IR krepšelis Jos laikymui,atkeliavo per pusantro mėn.
The parcel was sent very quickly, took to the dentist. The store put as a gift earrings of carnations, a napkin, and a pouch for jewelry. I liked everything very much. Let's see how much is enough in the sock.
Very beautiful and delicate, recommend
I buy this chain secondary. The first broke off and lost the suspension.
Very very very nice thing. I recommend to pakupka!
Surprisingly high-quality thing, especially with regard to the price. Comes in a gift bag and with a napkin for polishing silver, the sample costs. Thin beautiful long chain. Pleasantly surprised
Very beautiful chain and earrings, worth 925 sample. Everything corresponds to pictures and description. I hope, quickly does not blacken :) as a gift, the store put earrings-Pearl carnations. Very nice! Thank u!
Good thing, worth a sample, delivery fast thank you
Fasteners are weak, on the first day broke
absolutely amazing quality and so beautiful!!! Fast shipment, great pieces of jewellery and store even sent some gifts! On love! Will definitely order more!
All jewelry came in one parcel, to the Rostov region in 2 weeks, it's very fast. As a gift, the store put a pouch for jewelry, a napkin for wiping and earrings of the snowflake Carnation. Thank you very much to the seller for efficiency and for gifts. Decorations are super. The chain really liked, took even to her the same earrings and ring print, turned out a cool set. I recommend to buy. The seller and the store recommend!
Loved, comes with packaging, flannel for clean. Very beautiful flawless product packaging.
Pretty pendant
super bonita la recomiendo además me regaló el proveedor unos aretes muy bonitos
The parcel went almost 3 months to Kemerovo, the store extended the period of protection itself) in delivery the Russian Post of course tried, sent the decoration to another post office, it was necessary to go The decoration itself was pleasant, very elegant. In addition to decoration, the seller put a pouch and a napkin.
Is beautiful
За такие деньги !!! Я в шоке!!! Чехол, салфетка, да ещё и проба! Выглядит очень прилично!!! Спасибо продавцу!!! Всем рекомендую!!!!
Wonderful!
In Kostroma in 1 week came. It looks very nice. Matches the photo!
The goods did not come, the money was returned