SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and gentle After the guests in 2 weeks did not blacken. There is a sample
Cool beautiful perfect
Very pretty for the price, I hope they don't get ugly soon, my daughters are going to be delighted
It's beautiful.
Beautiful too!! Like the picture
Beautiful piece, I 'd like to order another
заказ получила, все хорошо. цепочка очень тонкая и если неровно лежит , то загибается. с продавцом не общалась. общий вид нормальный. посылка запечатана хорошо. в подарок лежала тряпочка ) спасибо
Отличный заказ, так же, как фотографии. Время доставки было справедливым, и он пришел с некоторыми подарочными серьгами. Все красиво, я попрошу еще раз о страховке
The order was not delivered to the Mail, somewhere lost, according to the report the goods were delivered, opened a dispute, returned the money.
Is such in the photo, I love it!!!
Exelent product
La veo demasiado fina , la cadena parece de juguete. En general la apreciación no me da la sensación de que sea plata. No volvería a comprar
Очень красиво! Благодарим продавца за сотрудничество! Быстрая доставка.
Very pretty looks good quality
Loved, thank you, very beautiful and delicate.
lindo e super delicado.
Very beautiful! Thanks to the store by treat that came together!! Arrived fast.
Very beautiful! Thanks to the store by treat that came together!! Arrived fast.
Arrived as reported. Very beautiful piece
It is very cute and delicate, it has a very nice shine I hope and don't go away with time for the moment satisfied for the price
👍
Cool
Буквально потребовался месяц, чтобы прибыть в Чили, он маленький и нежный из серебра 925 пробы, он простой и очень красивый, доволен покупкой, он поставляется с подгузником, его сумка и с некоторыми жемчужинами в подарок.
das Herz ist etwas flach, nicht wie auf dem Foto, aber ist ok. klein und süß. war sehr gut verpackt. ich empfehle den Verkäufer. super.
Lindo