SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product good material
Excellent Product
Cool and good quality👌🏻👌🏻👌🏻
Yak in the photo, I recommend!👍👍
Very good article 100% recommended
Very nice as the photo
Buenisimo
Earrings for me son .. Have loved
Very nice, good quality... the part in your ear is a bit thicker than most earrings though. Cerefull whether you order one earring or one pair.
Very nice I thought it was just one piece and both of them came. Very good. Just the back ball to close it costs some work to put it on
Small, pretty. More matched. Light. Alergy reactions of the Poki are not viklicali. Zad to twist around. Duge Vagko to put Yogo on the earring. The first time she let in Yogo and I knew ice. It took place in 10 days.
Me encantan
The earrings are as the image, they shine a lot and they look too much. They are small that gives it a better touch and they are unisex can be used on both men and women.
They are very cute and the quality looks excellent, arrived super fast
very cute
Nice
I recently bought these earrings, and I couldn’t be more impressed! The craftsmanship is outstanding, and the attention to detail is exactly what I was hoping for. The design is elegant yet versatile, perfect for both casual and formal occasions. They have a comfortable fit and are lightweight, so I can wear them all day without any discomfort. The quality of the material is excellent, with no signs of tarnish or wear even after frequent use. I’ve received so many compliments on these earrings already! The packaging was thoughtful and made the experience feel even more special. Shipping was quick, and the seller was responsive and helpful with any questions I had. Overall, these earrings exceeded my expectations in every way. I highly recommend them to anyone looking for a beautiful, high-quality pair that will last for years. I’m so happy with this purchase and will definitely be buying more in the future! Five stars all the way!
Thank you. I recommend it. Even my mother dressed earrings and there was no irritation or allergy, although my ears only accept gold.
Yak earrings on the photo)
Fully as described, strong and protected packaging
simple and nice
The deputy came to the house for two tizhni. Not a bushwife. I will describe the seller. Garni earrings.
Excellent service
Nice Style...
Very nice excellent product