Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Good quality and delivery Thank you
It's fast, looks good.
Looks good and come very quickly.
Nice bracelet as picture👍.. The quality is good👍🥰
Very beautiful and decent Bracelet!
i love it
I really liked the bracelet very nice and baronile just what I was looking for.
I liked... Well
Great item would buy again. Great seller .. great shipping .. great item would buy again. Great seller .. great shipping ..
Good product
One of the highlights of these jewelry is its versatility. Whether worn casually or for a special occasion, each piece effortlessly complements any outfit. The comfortable fit and lightweight feel make it easy to wear throughout the day
I received it in ten days, the Post Office, which is very fast, I took shares and coins, a big deal, it looks good, it's really inconvenient to dress and take off, I'm almost wearing it
Too Beautiful
Arrived 10 days after purchase. Well within acceptable limits. The product is well made. High processing precision! It seems a little smaller than it looks in the photo. (It's narrower in width and thickness) The dimensions are listed properly, so don't forget to try it on yourself to check the size before making your selection!! That's the secret to not making a mistake.
Super nice it looks so good on my bf. Super nice it looks so good on my bf. Super nice it looks so good on my bf
Very durable and resistant. I already have two and this is the third I buy, although I am wrong with the thickness, since I ordered the 8 mm and the ones I had were 5
Received everything in order.
It looks very pretty and is very durable even wetting the, it doesn't get ugly. Very good quality
Good good
Article in accordance with description, it looks like a good metal. Good price.
Very good.
Excellent 100 percent orgeel thank you very much for waiting. Very fast delivery very very very very very very very. Very recommend the seller. Thank you very much🙏
Good quality and tailored, I recommend it
super!
Everything is fine