SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered the second one. Everything is fine!
Fast shipping. This is the second order-the bracelet went perfectly.
The product is of quality and it is well finished unfortunately I chose a small size that does not suit me
good product, store is good. size was small for me but that was my error. shipped quickly.
Excellent quality as usual. Very quick shipment. But for the second time I chose the wrong size for my 11 y.o. son Definitely recommend it. And I will try to order another size. Wish me luck!
Produs the calitate, materialul este lucrat foarte fin,rezistent, prinderea realizata la CNC cu magnet pentru asigurarea baratarii!
nice product!
3 недели до СПб, браслет смотрится очень хорошо, выполнен аккуратно, ничего не торчит, но, конечно это не кожа.
Excellent quality, good goods, wonderful store, arrived quickly-days 20. I am pleased.
Размер меленький, мне на руку не налез. Положите в горячею воду, потом натяните на подходящий бутыль и дайте высохнуть, и все размер станет больше...
They arrived super good already and bought twice already and all good and very fast recommended
Good quality and hooked
Physical item met specifications. Happy with the product.
Externally, okay, as in the sock will show time. The clasp does not open/close too easily, it is not convenient with one hand.
Product arrived after a long time but the quality is very good
Very beautiful and stylish bracelet! Thank you
It's the second time I ordered this because the first it was small. Very good quality..
The bracelet itself is excellent. Hard material, excellent design, the buckle is comfortable. It's a pity that it turned out to be a big one. Took 22 cm, but it was necessary 20. Wrist circumference I have 18.5 cm. According to the experience of buying bracelets decided to take with a margin. I will order another one-smaller. My advice: clearly measure the diameter of the wrist at the very border with the brush, then decide what you like: to talk or to sit tight.
excellent quality, fits very well, i recommend
Good more bought small too haha!
He's super father! It fits exactly and doesn't squeeze you. The details on the metal look great. Excellent choice for a gift.
Great product! Recommend!
looks good
A good bracelet, 100% recommended this store.
Exactly as in the pictures. It looks a little too big for me (my hand girth 16,5 bracelet 20,5)