SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказала сразу несколько "комплектов" - по 4 и 5 мм. пришли меньше, чем за 2 недели, в двух пакетиках (пакетик с 4 мм и пакетик с 5 мм). несмотря на большое количество, пришли все выбранные виды. с размером тоже угадала. сделаны качественно, ухо же смут. очень довольна покупкой!
Cute earrings, look good in the ear. I ordered rainbow and blue.
They're great I asked for the blue ones for gift and I love them, they feel heavy and don't fall apart, they came in less than a month and they're super good
Premiums premium
Cool earrings! When you sleep, they do not interfere. Quality is good. I took myself and my wife. Everyone's happy.
Супер классные, пришли быстро. Рекомендую!!!
amazing quality
Laik!
Took way too long to come
Очень клевые серьги, моя новая любовь. Тянуть уши для туннелей ну совсем не хочется, а это просто потрясающая альтернатива. Качество хорошее, а главное не затеряется, так как крепление за счет резьбы. В спб приехало за 27 дней, получала на почте в общем пакете, так что не могу сказать, есть ли отслеживание, наверное было. Но мне все понравилось, буду часто носить, спасибо
I liked the earrings very much. I bought black diameter 5mm. I like that the back of the clasp is smooth not prickly. Look very worthy. I will order another color.
Came in a large tight bag. Whole, small. On the ears look cute and neat. It is very convenient that there is no PIN like nails, especially for cartilage. There is no reaction to metal. I like everything.
Super
Earrings are cool)) I took 12mm look like tunnels✨✨
The blue is much clearer than appears pictured.
Good product, recommended
fits nice,doesn't hurt at all,pretty cute xp,took about 3 weeks to get here,overall pretty rad !
I already ordered 2 times, but now my mother, everything still suits and quality at altitude. In Kiev, it came in 2 weeks, which surprised me very much since the parcel went to Poland for a month if not a little more. The store did not communicate. The product itself under my operation did not spoil and did not change its appearance in any way, as well as the functionality, although I in these earrings and in the shower, I bamyself Everything Everything By the way, sleeping in them is quite convenient that I was very pleased, as my old carnations were lying in my neck during sleep.
So I received two pairs, and they are veerry qualitative! Thank you!
Same as the picture. Even in person it changes to better. It's beautiful.
ok
Good service arrived earlier than expected and very good quality
I like a lot
In my area came very quickly, in less than a month in the Krasnoyarsk territory. Whole, packed were simple, in a dense cellophane bag. Look like little dumbbells. Twist on one side. Recommend.
As it appears in the photo